José Ignacio Zorrilla to keynote at Opus Research Voice Biometrics Conference
Opus Research has just announced that José Ignacio Zorrilla from Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote...
View ArticleAustralia’s Human Services workers protest against planned voice biometrics...
Australia’s federal Department of Human Services’ introduction of a biometric call monitoring and performance management system is creating considerable friction between staff and management, according...
View ArticleAbsa Bank deploys voice biometrics for phone banking transactions
South African bank Absa has deployed a voice biometrics solution to verify private banking clients’ identities to execute phone banking transactions through the bank’s call centre. In a statement...
View ArticleATO integrates Nuance voice biometrics technology into its mobile app
The Australian Taxation Office (ATO) has expanded its voice authentication program across its suite of online services by integrating Nuance Communication’s voice biometrics technology into the ATO...
View ArticleSwisscom using NICE voice authentication to improve customer experience
Switzerland telecom Swisscom has begun using NICE Real-Time Authentication in its contact center to improve the overall customer experience for its over six million clients. By using the NICE solution,...
View ArticleFujitsu adds cognitive technologies to service desk, will soon add voice...
Fujitsu has added cognitive technologies including artificial intelligence (AI) and voice biometrics to improve its next-generation Service Desk, the Social Command Center (SCC). The end result is a...
View ArticleJosé Ignacio Zorrilla to keynote at Opus Research Voice Biometrics Conference
Opus Research has just announced that José Ignacio Zorrilla from Banco Santander Mexico, will present key findings from a new contact center...
View ArticleAustralia’s Human Services workers protest against planned voice biometrics...
Australia’s federal Department of Human Services’ introduction of a biometric call monitoring and performance management system is creating considerable friction...
View ArticleAbsa Bank deploys voice biometrics for phone banking transactions
South African bank Absa has deployed a voice biometrics solution to verify private banking clients’ identities to execute phone banking...
View ArticleATO integrates Nuance voice biometrics technology into its mobile app
The Australian Taxation Office (ATO) has expanded its voice authentication program across its suite of online services by integrating Nuance...
View ArticleSwisscom using NICE voice authentication to improve customer experience
Switzerland telecom Swisscom has begun using NICE Real-Time Authentication in its contact center to improve the overall customer experience for...
View ArticleFujitsu adds cognitive technologies to service desk, will soon add voice...
Fujitsu has added cognitive technologies including artificial intelligence (AI) and voice biometrics to improve its next-generation Service Desk, the Social...
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